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Terms and Conditions

Terms and conditions

The terms and conditions contained herein represent the complete, final and exclusive agreement between you and House of Jack and supersede and merge all prior agreements, representations and understandings between you and House of Jack with regards to playing in the casino.

All terms and conditions contained herein apply to House of Jack and you obtain no rights to such term, nor any other terms, graphics, text, concepts or methodologies, by using the website and the material contained therein.

You shall hold House of Jack, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (1) your entry, use, or reuse of the website, (2) your use of any materials at the website, (3) your entry, use, or reuse of the casinos' server, (4) your participation in the game, or, (5) your acceptance of any prizes.

1. General

1.1 House of Jack terms and conditions may be published in several international languages for information purposes and ease of access by players. In the case of any discrepancy between an English and non-English version of these terms and conditions, the English version shall always take precedence.

1.2 House of Jack shall not be liable for computer or Internet malfunctions nor attempts by the player to participate in the game by methods, means or ways not intended by the casino.

1.3 House of Jack casinos are not financial institutions and therefore no interest is accumulated on deposits.

1.4 House of Jack reserves the right, in its sole discretion and without notice to you, to add new activities or games to the casino or to discontinue any activity or game of the casino at any time.

1.5 Upon opening an account at any House of Jack casino, the player agrees to receive correspondence from House of Jack and all its brands. Players can unsubscribe at any time by clicking on the unsubscribe link or by contacting Casino Support.

1.6 By accepting any prize and/or winnings from House of Jack, the player consents to the use of his/her name for advertising and promotional purposes without additional compensation except where prohibited by law. While the casino protects all personal data entrusted to us we reserve the right to use the Players first name and first initial of the surname (e.g. Mary J) in any casino announcement regarding promotion results.

1.7. House of Jack provides premium customer service; part of this service includes support for responsible gambling. For more information, please click here. House of Jack's responsible gambling policies are put in place to protect the player and will take all possible measures to do so; however House of Jack accepts no responsibility or liability if the player willingly partakes in gambling and/or seeks the use of the website with the deliberate intent of negating the measures implemented and/or House of Jack is unable to enforce the policy due to circumstances outside of House of Jack's reasonable control and feasible scope.

1.8. House of Jack and its affiliates and partners do not extend any form of credit. All real money wagered must be placed using your own money or bonus money where applicable.

2. Eligibility

2.1 Players must be at least 18 years of age, or any higher age required by laws that apply within the player's jurisdiction (i.e. legal age). When opening an account, you will be required to confirm that you are at least 18 years of age.

2.2 House of Jack reserves the right to request proof of age at any time to ensure the prohibition of play by minors.

2.3 Players shall not allow any other person or third party including, without limitation, any minor, to participate in the games.

2.4 The activities and games of the casino are open only to residents of those jurisdictions where such participation is legal and not prohibited. Players acknowledge that it is their responsibility to understand laws in their jurisdiction, which may prohibit participation of the online casino facility.

2.5 Certain game providers may restrict certain jurisdictions from playing their games.

2.6 Playing at House of Jack casinos is prohibited to all employees of House of Jack, including officers or directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers, service providers , other affiliated companies and members of their immediate families.

2.7 The player understands that the games are for entertainment value only and are at his/her sole decision. The player understands and acknowledges that no purchase is necessary or required to join the casino.

2.8 If the player wishes to play without real money (i.e. free play), he/she may do so.

2.9 By placing real wagers, the player warrants that he/she is legally able to do so within his/her jurisdiction and that he/she accepts that House of Jack is unable to provide any warranties as to their legality or otherwise of their participation in real money play.

3. Accounts

It is the player's responsibility to maintain his/her account details and keep them up-to-date at House of Jack. The player shall make every effort to notify the casino if any of their personal information and/or contact details change against what the player supplied at the time of registration. The player will not hold the casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, or agents liable, resulting from any damages from the player providing incorrect personal or contact details, example requesting a delivery of a withdrawal.

The player is entirely responsible for keeping their account number and password information secure and secret. House of Jack shall not be required to maintain user names or passwords if the player misplaces, forgets, loses, or is otherwise unable to enter the casino because of anything other than House of Jack's error. The player shall not allow any other person or third party including, without limitation, any minor, to use or reuse the player's account, access and/or use any materials or information from the website, accept any prize, or participate in the games. The player is entirely responsible for any purchases and/or losses that may occur on his/her account.

The selling, transferring and/or acquiring of accounts to/from any other House of Jack player is prohibited.

As a player at House of Jack, it is agreed that the player is not permitted to make an inter-account transfer to other accounts that are not registered in the player's name.

3.1 Account Cancellation

House of Jack reserves the right to cancel an account for any reason whatsoever at any time without notice to the player. Any balance in the casino account at the time of such cancellation will be credited to the player's credit card or alternative payment method. However, House of Jack reserves the right, in its unfettered discretion, to lock any accounts, void any winnings and confiscate any account balance in the player's casino account in any of the following circumstances:

3.1.1 If the player has more than one active account at House of Jack;

3.1.2 If the name on the player's casino account does not match the name on the credit card(s), or other banking methods used to make purchases on the player's casino account;

3.1.3 If the player participates in a casino promotion and cashes in before fulfilling the requirements of that particular promotion;

3.1.4 If the player provides incorrect or misleading registration information;

3.1.5 If the player is not of legal age – only players who are legally permitted by their country or jurisdiction can participate in online gambling. Under no circumstances will House of Jack be held responsible for legalities implemented by any player's specific jurisdiction.

3.1.6 If the player has permitted (intentionally or unintentionally) someone else to play on his/her casino account;

3.1.7 If the player has not played at the casino on an individual basis for personal entertainment only (i.e. the player has played in a professional sense or in concert with other player(s) as part of a club, group, etc.);

3.1.8 If the player has 'charged back' any of the purchases made with his/her credit card or any alternate purchase method;

3.1.9 If the player is found cheating or if it is determined by House of Jack that the player has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;

3.1.10 If players are found to be linked to one another via hardware, financial accounts and/or suspicious trends;

3.1.11 If House of Jack should become aware that the player has played at any other online casino under any of the circumstances set out at 3.1.1 to 3.1.10 above.

3.1.12 House of Jack reserves the right to close (or refuse) real accounts registered from certain countries.

3.1.13 House of Jack is not allowed to accept players from the following countries: The United Kingdom, the United States of America, Denmark, Australia, Belgium, Hungary, Cyprus, Czech Republic, France (France Metropolitan, French Guiana, French Polynesia, French South Territories), Italy (incl. Vatican City), South Africa, Romania, Slovakia, Spain, and the Philippines.

3.2 Account Closure Procedure

3.2.1 Players are able to have their accounts closed at any time. In order to facilitate this, please contact Player Support.

3.2.2 When a player requests an account closure the balance on the player's account is made available for the player to cash in. Normal required cash in documents will be requested and wagering terms and conditions will apply.

3.2.3 Players with gambling problems are allowed to close their accounts. Any funds left in the cash account will be refunded where possible. Bonuses will not be refunded; only funds in the cash account limited to the amount deposited.

4. Deposits/Withdrawals & Winnings

4.1 Any deposit made into your casino account is an indication to the casino of your intention to wager at the Casino. Failing to wager your deposit at least 1 time (1x), at the company's sole and absolute discretion, you may be permitted to withdraw, subject to a processing fee of a minimum of 10% of the amount being withdrawn. Under such circumstances, management has the right to remove processing fees at any time without player notification.

4.2 Players may choose to play in any of the following currencies: EUR, GBP, USD, CAD, NZD, RUB, SEK, NOK, and CHF. Please note the minimum deposit value is $/€10 and $/€20 to receive any bonus or Free Spins. Players must consider the convenience of their chosen currency in their geographic region.

4.3 House of Jack reserves the right to void any winnings that were obtained as a result of a hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a software system malfunction all bets are void.

4.4. Players transacting in CHF/GBP/SEK/NOK may be charged currency conversion fees by their banking intermediaries.

4.5 Players will only be able to withdraw their winnings at a sum of 10,000 per week, in players' currency. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. All progressive wins are exempt from this clause. Casino management may not exercise this clause in some instances. VIPs should refer to their benefits on the VIP page.

4.6 Where sign-up bonuses have been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of $5000 and any remaining balance will be forfeited. All progressive wins are exempt from this clause.
A sign-up bonus refers to the casinos advertised welcome bonus offers or any other bonus received for your first purchases at the casino.

4.7 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, even money, zero, low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes.

4.7.1 Withdrawal time frames are dependent on the verification status of the customer. As part of our licensing requirements we must collect documented evidence of customer's identity, proof of address and/or proof of payment under certain circumstances and this can affect the approval times of withdrawal processing.

4.7.2 Payouts requested during working days (Monday to Friday) will be subjected to a minimum 4-Hour pending period (During this period, players will have access to reverse their Payouts back into the Casino account). All pending Payouts will be processed after the pending period has elapsed provided all requirements are met. Payouts requested on weekends will be processed the following day.

4.8 All necessary verification documents may be submitted via one of the following methods:

• Email them to [email protected] or
• Upload your documents online. Simply go to "My Account", click on "KYC" and upload the necessary documents.
4.9 All requested verification documentation must be received before your withdrawal pending period has lapsed. Failure to submit all requested documents will result in your withdrawal being returned to your casino account.


5.1 In addition to the standard terms and conditions, certain terms and conditions govern all promotions and special offers offered to players. These are found under Promotional Terms.

5.2 Any promotion or giveaway run by the casino for any kind of merchandise or cash is not inclusive of any taxes, registrations, licensing, insurance, postage or delivery unless otherwise stipulated within the promotion terms and conditions.

5.3 The player is responsible for any applicable taxes on any prizes and/or winnings that are collected/ claimed from House of Jack or any of its casinos.

6. Cash-Ins

All cash-ins will be subject to audit before being processed. The player will have to provide House of Jack with a copy of proof of identity, a recent utility bill not older than three months that reflects the player's address details, copies of the front and back of all registered credit cards at the casino, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. The proof of identity must exactly match the registered name and surname of the casino account. Failure to provide the necessary documentation after it has been requested, or the submission of fraudulent documentation, means that the player's casino account will be locked and all winnings and/or cash-in will be void and/or any cash-ins will be token refunded to the player's casino account. Any amount less than $/€20 will not be cashed out, and will be credited back to the player's casino account.

6.1 You shall not be permitted to make a cash-in should you have a positive bonus balance.

6.2 A pending period will apply for all cash-ins (please refer to point 4.7.1 and 4.7.2 for details).

6.3 Only bonuses that have not been wagered can be forfeited.

6.4 The events mentioned above require the player to complete the wagering requirements. Players must wager 40x before being allowed to cash in.

6.5 The above points are subject to the casino management's discretion at all times.

6.6 Winnings will be confiscated when a player has self-excluded themselves from gambling at other casinos or our affiliated casino, Casino-Mate, due to gambling addiction and/or financial difficulty.

7. Privacy & Disputes

7.1 House of Jack respects the player's privacy rights. All player information will be kept confidential and be accessed only by authorised personal that are authorised and controlled by the organisation. We will not disclose or share any sensitive information about a player. Any personal identification documentation will be for the sole purpose of identifying the player who registered the casino account/s in question, making sure relevant information is communicated, and also for determining the legitimacy of account registrations and activity. House of Jack will keep all documentation received as well as personal account information relating to the player, confidential, secure and safe. House of Jack may forward or disclose any such documentation or personal information when required by law to appropriate authorities for the prevention and detection of crime or any other duly authorised purpose of any public authority, or pursuant to the order of any competent court. Where applicable House of Jack may also forward relevant documentation as proof of identity and/or convey personal and account information to a third party for use in the recovery of any sums owed to House of Jack by the player.

7.2 If any disputes arise with regard to any outcome in any game, the player must submit their complaint to House of Jack in writing within fourteen (14) days. In the event of a discrepancy between the result showing on the casino software and the casino's server software, the result showing on the casino's server software shall be the official and governing result of the casino.

7.3 All your transactions are digitaly encrypted using cutting edge SSL and TLS technology, These protocols use encryption algorithm to ensure the data sent between you and the casino are kept private and secure.

7.4 We are licenced in Curaçao and if any complaint is not resolved to the Player's satisfaction, the player has the right to refer such complaint to [email protected] where the players complaint will be mediated.

8. Abuse

Fraud /Chargebacks:

8.1 Funds are withheld in all circumstances regarding fraud and chargeback issues. Only if these issues are resolved to our satisfaction, will a balance in a player's account be refunded

8.2 It is unlawful to deposit funds at House of Jack obtained from ill-gotten means.

8.3 Any criminal or suspicious activities will be reported.

8.4 Materials of the casino (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Casino containing any error is limited to replacement of same.

9. Suspension, Cancellation and Refresh policies.

Should the player experience a system disruption to the game and a loss of connectivity, they will need to contact support within the House of Jack website.

9.1 Suspension

9.1.1 Games may be temporarily suspended due to maintenance. In this event, the casino will notify the player beforehand.

9.1.2 Once the game has been suspended, all game play will be treated as refresh.

9.2 Refresh

Refresh displays the result of the last game played when the player returns to that game. Refresh does the following if the player is disconnected from the casino server or internet:

9.2.1 If the player's computer is disconnected before the results of the last game are displayed, then the amount won or lost, the credit balance, and the final game state is displayed when they return to the game.

9.2.2 Should the player's game be interrupted, there is an indefinite time frame to return to the game and refresh.

9.2.3 The player can investigate the results of game play where an interruption was caused by a system failure by contacting customer support.

9.2.4 All transactions (wagers) within a game session may be investigated by contacting customer support.

9.2.5 If the players computer is disconnected while a game is in progress, and they can still make decisions in the game, the player is able to complete that game when they return to it.

9.2.6 If the request to play a new game does not reach the Casino server before the player is disconnected, the result of the previous game is displayed when they return to the game.

9.3 Cancellation

9.3.1 In the event of a game being cancelled, the player will be notified of a date and time when the game is to be taken down.

9.3.2 On this date, the game will be removed and the player will no longer be able to start a new game session.

9.3.3 Games may be removed without notice in the event of a technical malfunction and / or a legal requirement calling for immediate action.

Last Updated On 28/03/2018 15:00